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Privacy policy SICK Support Portal

SICK is pleased about your visit on our website and your interest in our company, in our products and our services. Protecting your privacy is important to us and we want you to feel secure while visiting our website. To this end, we would like to explain below what information we process during your visit on our website.

Responsible SICK AG, Erwin-Sick-Straße 1, 79183 Waldkirch, Germany
Purpose of processing
  • Handling support requests, initiated by you
  • Subscription to updates about products and inquiries, based on your selection
Categories of data
  • Business contact information
  • Inquiries
Legal basis
  • GDPR Article 6 (1) b) – Consent
  • GDPR Article 6 (1) f) – Legitimate interests
Legitimate interest
  • Handling of support inquiries
  • Inquiry history
  • Account and access privilege maintenance
Consequences of failure to provide the data The provision of your personal data is not prescribed by law or contract. In the event of a failure to provide the data, the fulfilment of the purpose is not possible.
Retention time Your user accounts are de-activated after one year of inactivity or on request. The business contact information associated with your user account is deleted latest 4 years after de-activation or on request. All inquiry data associated with your user account is anonymized when the business contact information associated with your user account is deleted.
Data source We only process data provided directly by you.
Recipients of the data
  • Data processor: SICK IVP AB
  • Depending on your selection of the local SICK sales distributor, the data is transferred to the responsible national company within the SICK group
  • In case of necessary involvement of experts from other international business units within the SICK group, the data is transferred to the respective business units
  • A list of national companies within the SICK group is available at https://www.sick.com/contact/worldwide
Transmission to third countries If the responsible national company within the SICK group is based in a third country for which no adequacy finding has been made by the Commission, the transfer will take place on the basis of Art. 49 (1) lit. b GDPR. In some special cases, the responsible national company within the SICK group must involve experts from other companies within the SICK group. If this company is based in a third country for which no adequacy finding has been made by the Commission, the transfer will take place on the basis of Art. 49 (1) lit. c GDPR.
Logic of the automated decision We do not use automated decisions.

Your rights

You have the right to

  • information about personal data relating to you;
  • correct personal data concerning you;
  • delete or block personal data concerning you;
  • object to the processing of personal data concerning you;
  • the portability of personal data concerning you;
  • revoke your consent with effect for the future, provided that a processing of personal data concerning you is based on your consent, and
  • lodge a complaint with a data protection supervisory authority, if you believe that the processing of personal data relating to you infringes privacy laws

If you would like to exercise any of your rights under this Privacy Policy or at law or have any other questions about privacy-related issues, you should contact our Data Protection Officer at the email address below. We will provide an appropriate response to all requests.

SICK AG
Data Protection
Erwin-Sick-Straße 1
79183 Waldkirch
Germany

dataprotection@sick.de

Amendments of the privacy policy

We reserve the right to amend this Privacy Policy at any time to take into account new laws, changes to our operations and practices or changes in the business environment and technology. All modifications will be effective immediately upon our posting of the modification on our website. Please check back from time to time to review our Privacy Policy.