SICK is there to provide expert support by phone within a set response time – including assistance with technical issues and analysis of errors affecting devices or systems. Additional services are also available, such as remote support. This provides access to the customer’s system and makes it possible to perform advanced diagnostics as well as gain an insight into the progress of error states. When customers sign up for a 24-hour helpdesk contract, they can choose between a helpdesk service that is accessible five, six, or seven days a week.
At a glance
Helpdesk during office hours (8/5) or outside office hours (24/5, 24/6, 24/7)
Trained staff to provide support during troubleshooting and when replacing components
Advanced customer-specific system documentation, including customer-specific history