Fast, expert support by specialists is very important for customers during commissioning and operation. Remote services product and system support from SICK fulfills this requirement: Secure Internet connections enable expert support at the click of a mouse – without the need for travel and set-up times. The customer benefits from remote services in several ways. They accelerate commissioning through targeted expert support. They optimize the operating phase by saving time and travel expenses. And they’re flexible: The modular Remote Service contract model provides the customer exactly the support that meets its current requirements.
At a glance
Customer and integrator access
System-specific documents available as needed
Graphic user interface for remote services
Qualified remote diagnostics
Setup service: installation, set-up, and orientation