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Product and system support
SICK Remote Service

Safe remote monitoring for efficient service

Your Benefits

  • Increased availability of your system
  • Lower, predictable maintenance costs
  • Expert assistance from commissioning to operation
  • Reactive and proactive support improves reaction and solution times
  • Quick assistance provided by experts when malfunctions occur
  • Safe, high-performance communication platform
  • Easy, flexible integration into existing IT infrastructure (LAN)
  • 4G mobile option for location independence

Overview

Safe remote monitoring for efficient service

Providing expert assistance and quick service to customers is a priority during commissioning and operation. Fast, system-specific support provided by specialists is more important than ever. Complex systems and growing pressure on costs are giving rise to a demand for optimized maintenance and proactive service. SICK Remote Service meets these requirements. Safe Internet connections to enable expert support at the click of a mouse, doing away with the need to plan for travel and setup time. The customer gets the benefits of SICK Remote Service at a variety of levels, taking advantage of targeted expert support speeding up the installation phase, and optimizing the operational phase, saving time and travel expenses. And it's flexible: The modular SICK Remote Service contract model provides support matching customer needs at all times.

At a glance
  • Safe, high-performance remote maintenance connection
  • Remote diagnostics performed by experts
  • Customer and integrator access to the SICK Remote Service platform
  • System-specific documents available at all times
  • Transparent, clear system representation and history
  • Expert support for commissioning and operation
  • Remote service lump-sum
  • Setup service: Installation, set-up, and orientation

 

Contact SICK Service and Support

For technical support or any other service queries please call

01727 831121

Local Trainings

Please contact us for bespoke training

Tranining enquiry

Safety Services from SICK: Safe consultancy, engineering and turnkey solutions

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